jx8 Privacy Policy —
Your information is safe with us

1 What Information We Collect

During registration and use of services on the jx8 platform, we collect the types of information listed below. The purpose of collecting this information is to provide you with uninterrupted, secure, and personalized service.

1.1 Information You Provide Directly

• Full name and date of birth — for age verification (21+) and identity confirmation.
• Email address and mobile number — for account communication and two-step verification.
• National ID (NID) or passport information — as part of the identity verification process.
• Financial transaction information — bKash, Nagad, Rocket, Upay, or bank account number.
• User-chosen password — stored in encrypted form, never readable in plain text.

1.2 Automatically Collected Information

• IP address and device type — for security and fraud prevention.
• Browser type, operating system, and session duration.
• Page visits and click patterns tracked via cookies and similar tracking technologies.
• Gaming history, betting patterns, and transaction records.

2 Purpose of Using Information

Information collected from you is used for specific and legitimate purposes. jx8 never sells or transfers your personal information to third parties unnecessarily.

• Creating accounts, verifying identity, and ensuring secure login.
• Processing financial transactions — managing deposits (minimum ৳500) and withdrawals (minimum ৳1,000).
• Providing customer support — assistance through 24/7 live chat.
• Correctly applying bonuses and promotional offers — such as the 150% welcome bonus.
• Managing the VIP program and keeping cashback benefits (Bronze, Silver, Gold tiers) active.
• Implementing responsible gaming measures and identifying problematic behavior.
• Preventing fraud, money laundering, and other illegal activities.
• Improving platform performance and personalizing the user experience.
• Fulfilling legal obligations and complying with regulations.

3 Cookies and Tracking Technologies

The jx8 website and app use cookies and similar technologies that improve your browsing experience and ensure the security of the platform.

3.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security verification. These cannot be disabled.
• Functionality cookies: Store your language preferences, game history, and personal settings.
• Analytics cookies: Analyze page visits and usage patterns to help improve the platform.

Non-essential cookies can be disabled from your browser settings, but doing so may limit some services.

4 Information Disclosure and Third Parties

jx8 may share your personal information with third parties in limited circumstances and under strict confidentiality agreements.

4.1 Legitimate Circumstances for Disclosure

• Payment processing partners (bKash, Nagad, Rocket, Upay, banks) — only to complete transactions.
• Technology and infrastructure service providers — under data protection agreements.
• Law enforcement agencies — in response to valid legal demands and court orders.
• Fraud prevention agencies — to detect and prevent illegal activities.

4.2 Prohibition on Selling Information

jx8 never sells your personal information to third parties for advertising purposes or any other commercial reason. Game provider companies — such as Pragmatic Play, Evolution Gaming, Spribe — receive only the minimum information necessary to operate games.

5 Data Storage and Security

Protecting your information is our top priority. jx8 adopts industry-standard technical and administrative security measures.

5.1 Technical Security Measures

• SSL/TLS encryption — all data transmissions are encrypted.
• Password hashing — passwords are never stored in plain text.
• Two-factor authentication (2FA) — for additional account security.
• Regular security audits and vulnerability testing.
• Firewall and intrusion detection systems.

5.2 Data Retention Period

Information is retained while your account is active and, after account closure, for the period required by legal obligations. Financial transaction records are retained for a minimum of 5 (five) years.

6 Your Rights and Choices

jx8 respects your data protection rights. You may exercise the rights described below.

• Right to access: The right to know what information we hold about you.
• Right to correction: The right to request correction of inaccurate or incomplete information.
• Right to deletion: The right to request deletion of your information in certain circumstances (legal obligations apply).
• Right to restrict processing: The right to request limiting the use of your information for specific purposes.
• Right to object: The right to object to marketing communications and to stop receiving promotional emails or messages.
• Right to data portability: The right to receive your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will try to respond to your request within 30 business days.

7 Protection of Minors' Information

The jx8 platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

We apply an age verification process at registration. If we find evidence that a user is under 21, their account will be immediately suspended and any collected information will be deleted.

If you become aware that a minor has registered on jx8, please notify us immediately at [email protected].

8 Responsible Gaming and Information

To ensure responsible gaming, jx8 analyzes data about your gaming behavior. The purpose of this analysis is to identify problematic gaming patterns and provide timely support.

• We monitor your betting frequency, session length, and spending patterns.
• If unusual behavior is detected, we may issue automated alerts or recommend a break.
• Information related to self-exclusion or limit-setting requests is kept secure and confidential.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Third-Party Websites and Services

The jx8 platform may include services from game providers — such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming. These third parties have their own privacy policies and jx8 is not responsible for how they handle information.

We advise you to read the privacy policy of any third-party service before using it.

10 Changes to the Privacy Policy

jx8 may update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:

• Sending a notice to your registered email address.
• Notifying you via a pop-up message when you log in to the platform.
• Updating the "Last Updated" date at the top of this page.

If you continue to use the platform after a policy change, you will be considered to have automatically consented to the new policy. For significant changes, we may require fresh consent.

11 Complaints Process

If you believe your privacy rights have been violated or your information has been handled improperly, you may take the following steps:

1. First, submit a complaint to our customer support via 24/7 live chat or by emailing [email protected].
2. File a formal complaint with our privacy team — we will respond within 7 business days.
3. If you are not satisfied with the resolution, you may file a complaint with the relevant regulatory authority.

We take every complaint seriously and are committed to resolving it promptly.

12 Contact

For any questions, concerns, or requests regarding this privacy policy, please contact us: